Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


At The Baby Store, we offer high quality articles. (We offer 24/7 customer service along with 7 days return and exchange policy*. Our items are delicately manufactured to ensure maximum comfort for your loved ones.

Place your desired item in your cart, and enter your name, number and address, then press place order to confirm your order.  

Standard shipping time is 1-3 working days, but for customized items 6-7 working days.

We do offer same day delivery in Faisalabad for orders placed before 5 pm.

Our shipping is free above 1999/-. However for articles below this amount our standard charges apply, which are 199/- which is automatically added at checkout. 

You will see a field named "Gift Card or Credit Voucher" during your checkout. Enter the code in this field and you will get the promised discount or credit if you fulfil the condition of the voucher. 

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for Rs. 800 and its original value was Rs. 2000, we will refund you Rs. 800 only.